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Privacy Policy
Introduction
The below privacy policy applies to consumers. In the event you are a business partner of us, please see here the B2B Privacy Policy.
This is the Privacy Policy for Le Creuset Australia Pty Limited ACN 142 378 327 with the registered office at Suite 4, Level 4, 601 Pacific Highway, St. Leonards, NSW 2065, Australia, Le Creuset New Zealand Limited NZCN 4579796 PO Box 72792 Papakura, Auckland 2244, New Zealand and Le Creuset Group AG, registration no. 114.336.889 with the registered office in Neuhofstrasse 4, 6340 Baar, Switzerland (individually and/or collectively referred to as "we", “us” and “our”).
We aim to respect your privacy and protect your personal data!
When we use the terms “data” or “personal data” or “personal information” in this Privacy Policy, we also mean to include “personal information” as defined by (a) the Australian Privacy Act 1988 (Cth) (“Australian Privacy Act”) which is “information or an opinion about an identified individual, or an individual who is reasonably identifiable: whether the information or opinion is true or not”; and (b) the New Zealand Privacy Act 2020 (“New Zealand Privacy Act”) which is “information about an identifiable individual”).
We endeavour to be open about how and why we use your data.Safety when buying online is important.We take steps to hold your personal information securely. We know that security is very important when buying online, so we use technology aimed to protect your personal and credit card information.As set out below, we use your personal data to make your purchase easy and tailored for you and to analyse how users use our website and services to make things easier and more interesting for them. We also use such data to make cooking with Le Creuset a better experience by informing you about news and offers.
If you decide to become part of our group customer database and receive Le Creuset newsletters and marketing communications, we will send you personalised content, and inform you when new products are launched, if there are exclusive offers, cooking demonstrations or upcoming events, or promotions dedicated to you. You can stop receiving our marketing communications at any time, free of charge, through the methods displayed as part of the communication (e.g. to be unsubscribed from the newsletter you can click on the unsubscribe link at the bottom of each email). In any event, if you would like to stop any of our marketing activities, please email us at privacy@lecreuset.com. We will process your opt-out as soon as possible, but in some circumstances you may receive a few more communications until the opt-out is processed completely.
Remember you are in control of your personal information and you can manage your preferences at any time. Please be assured that we do not sell your details to third party organizations to use for their own marketing purposes without your permission. However, we do disclose your details to members of our corporate group, our affiliates and partners and other third parties who provide services to us. Please read the below privacy notice in full. This Privacy Policy should be read in conjunction with our Cookie Policy here and the Cookie Policy is incorporated in full and included automatically into this Privacy Policy. If you would like to know any further information or to exercise your privacy rights, you can email us at privacy@lecreuset.com to let us know what the issue is and we will respond in a timely manner as set out below.
Remember you are in control of your personal information and you can manage your preferences at any time. Please be assured that we do not sell your details to third party organizations to use for their own marketing purposes without your permission. However, we do disclose your details to members of our corporate group, our affiliates and partners and other third parties who provide services to us. Please read the below privacy notice in full. This Privacy Policy should be read in conjunction with our Cookie Policy here and the Cookie Policy is incorporated in full and included automatically into this Privacy Policy. If you would like to know any further information or to exercise your privacy rights, you can email us at privacy@lecreuset.com to let us know what the issue is and we will respond in a timely manner as set out below.
Le Creuset Privacy Notice in Full
Le Creuset aims to protect your personal data and your privacy, and this Privacy Policy explains how we collect and process your personal data in accordance with EU legislation on data protection (including the EU General Data Protection Regulation 2016/679) and the data protection law applicable in your country, territory or location (the “Data Protection Laws”). Where Le Creuset Australia Pty Limited ACN 142 378 327 is involved in the handling of your data the applicable Data Protection Laws include the Australian Privacy Principles (the "APPs") in the Australian Privacy Act. Where Le Creuset New Zealand Limited NZCN 4579796 is involved in the handling of your data, the applicable Data Protection Laws include the New Zealand Information Privacy Principles (the "NZIPP") in the New Zealand Privacy Act.
Personal data means any information relating to you and that allows identification of you, either directly or in combination with other information.
Children: This Website is not intended for children or persons under the age of 18 and we do not knowingly collect data relating to children. Any children should seek the permission of their parent or guardian to use our Website.
We may collect personal data from you when you use our website www.lecreuset.com.au (the “Website”), register a Le Creuset account, buy a Le Creuset product on the Website, or subscribe to our marketing communications. The personal data may concern:
- name, surname, date of birth, and other contact details (address, telephone number, and e-mail address), to register a Le Creuset account or purchase as a guest user, or to subscribe to our marketing communications.
- your purchase data, for example date and time of purchase, delivery data, product and payment data and details, for managing your orders.
- data about your online browsing history (e.g., online identifiers - such us your IP address, browser version, operating system, length of the visit, returning user, geographic origin), collected during your visits at the Website (whether you are registered user or not), by using logs and/or tracking technologies such as “cookies” (for information on data collection through cookies, please see our Cookies Policy here, for improving our services and ads, or for our statistical analysis - in most cases we will not be able to identify you from this technical information.
- your feedback, requests, complaints, questions, or interactions with us (for example your messages, chats, social media posts, emails or phone calls).
The personal data collected from you when you use the Website or otherwise provide personally identifying information is so protected and you have the privacy rights explained in paragraph 8) below.
The data controller, the entity that collects, uses, discloses personal information in relation to the e-commerce services offered through the Website, is Le Creuset Australia Pty Limited with registered office at Suite 4, Level 4, 601 Pacific Highway, St. Leonards, NSW 2065, Australia.
If you consent to receive marketing communications from us you will become part of Le Creuset group consumer database and your personal information will be disclosed to, used and held by other members of our corporate group who are located outside Australia and New Zealand. The Le Creuset group customer data base is managed, as joint data controllers, by Le Creuset Group AG, with registered office in Neuhofstrasse 4, 6340 Baar, Switzerland; its appointed representative in the EU, Le Creuset SL, VAT number B62153630, with offices in Paseo de Gracia 9, 2º, 08007 Barcelona, España; and Le Creuset Australia Pty Limited, with registered office at Suite 4, Level 4, 601 Pacific Highway, St. Leonards, NSW 2065, Australia.
We may process your data for the following purposes:
- FOR OUR LEGAL OBLIGATIONS We may have to process some data about you to fulfil our legal obligations and other obligations arising from instructions received from authorities.
- TO CREATE A LE CREUSET ACCOUNT We will use your data to create a Le Creuset account which will give you access to a series of advantages dedicated to registered users, to better enjoy our services, such as faster checkout, save multiple shipping addresses, view and track orders, receive special coupons and discounts. If you do not provide us with your personal information we may not be able to provide these services to you as a Le Creuset account holder.
- TO MANAGE YOUR ORDERS, AND PROVIDE OUR PRODUCTS, SERVICES, AND ASSISTANCE TO YOU AND YOUR PARTICIPATION IN CONTESTS We will use your data to manage our contractual relationship with you, your purchase of products on the Website, your use of the Website, any subsequent after-sales assistance, or your participation in our contests. We may have to process some data about you for our administrative purposes connected to our contractual relationship with you such as accounting, billing and audit, payment card verification, fraud screening, safety, security, systems testing, maintenance, and statistical analysis. Occasionally we may need to contact you for administrative or operational reasons. For instance, to send you confirmation of your purchase. We will also use your personal data to reply to your requests sent through our Website forms or other channels. If you do not provide us with your personal information we will not be able to provide our goods or services to you. We may process your data based on our legitimate interest (duly balanced with your rights and freedoms) to send you follow up emails in the event you have added items on our online cart without completing the purchase. In the event you do not finalise the purchase within a certain period of time, no further follow up communications will be sent.
- TO INFORM YOU ABOUT NEWS OR OFFERS ON LE CREUSET PRODUCTS If you have consented to our doing so (for example, by subscribing to our newsletter when you create an account on the Website), we will send you personalised marketing communications and news about initiatives relating to Le Creuset promoted by its group subsidiaries, and local affiliates and partners. We will contact you by email, SMS or social media, but also by using automated means. Such communications will relate to Le Creuset products or to new store openings, exclusive events, contests, surveys, demonstrations or special offers that you may like. These communications may be selected or tailored for you based on details we hold about you such as your location or your purchase history, or preferences for our products. We will use your data to better understand your interests. This enables us to personalise our communications to make them more relevant and interesting. We also gather statistics around email opening and clicks using technologies to help us monitor our newsletters. This collection, use and disclosure of your personal information is based on your consent to receive personalised marketing communications from us. The opt-in choice may be exercised at the points where personal information is collected by selecting the appropriate checkbox or, if you have a Le Creuset account via the My Account section of the Website. Opt-out: You can stop receiving our marketing communications or updates at any time, free of charge, through the methods displayed as part of the communication ( e.g. to be unsubscribed from the newsletter you can click on the unsubscribe link at the bottom of each email).
- If you have a Le Creuset account, you can easily manage your marketing preferences. In any event, if you would like to stop any of our marketing activity, please email us at privacy@lecreuset.com. We will process your opt-out as soon as practicable, but in some circumstances you may receive a few more messages until the opt-out is processed completely. Please, remember we do not sell your contact details and other personal data to other companies for their marketing purposes.
- • RE-TARGETING / TAILOR OUR OFFERS AND IMPROVE CUSTOMER EXPERIENCE We would like to use your data to tailor our services and offers to your needs and preferences to provide you with a personalised Le Creuset customer experience. We will do this by analysing your habits or interests, for example, in relation to most viewed products, your interaction with us on social media, which pages of our Website you visit, which content of our offers you read. We do this mainly through cookies and similar technologies, also in combination with your data and preferences collected once you subscribe to our personalized marketing communications. We will use this information to manage our advertising on other sites, grant access to specific content, tailor the contents or the offers that you see on the Website or, if you have consented to subscribing to our marketing communications, to send you relevant communication / message that we think you may like. The use of cookies is subject to your consent. If you wish not to have this information used for sending you interest-based ads, contents, or communications, you can limit the usage of the information about your online actions by managing your cookie settings (however, please remember that certain cookies are necessary for us to provide the functionality of the Website). Please note that disabling cookies may not opt you out of being served any ads, offers, or communications. You may continue to receive generic ads, offers, or communications. For more information on how we use cookies and how you can remove them, visit our Cookie Policyhere.
- PRODUCT REVIEW If you have purchased one of our products, we may send an email asking for your product review. We are interested in product reviews from our customers (if they wish to provide such information) to constantly improve our products and services. At the end of the purchase process, we may also invite you to write your product review. The review is not mandatory and you are free to submit it or not. Your consent to receive messages asking for your review is inferred from each of your purchases of our products and acceptance of this Privacy Policy. You can withdraw your consent at any time.
- WHATSAPP FOR BUSINESS Some of our physical stores use WhatsApp for Business to reply to customer requests, for example to provide support or send information about our products . This channel is not aimed to perform the sale of our products. No credit card data or other sensitive information will be requested via WhatsApp. You can learn more about WhatsApp’s handling of personal information in its Privacy Policy available at https://www.whatsapp.com/legal/privacy-policy . If you have any queries in relation to personal information exchanged via WhatsApp, please contact your store or privacy@lecreuset.com. Data retention by WhatsApp is covered in the App privacy policy; Le Creuset will delete such information after 1 (one) year.
Security - Le Creuset will take steps aimed to ensure that your data is kept secure, only used for the purposes set forth in this privacy notice (and not for any other purposes), and it can be accessed or corrected upon your request. We use organizational, technical and administrative security measures to help protect against the loss, misuse and alteration of your personal data. Whilst we cannot guarantee any of these events will never occur, we try to prevent it.
Where- To provide you with the services described above, your data may be processed or stored both in and outside your country of residence and both in and outside the European Economic Area (“EEA”). Given the global nature of Le Creuset business and programs, some of the affiliated companies and partners of Le Creuset that we may disclose your personal information to may access your personal information and may be established in countries outside your country of residence or in countries outside the EEA. Your data may be transferred also to non-EEA countries such as Switzerland where Le Creuset Group AG is based. Where we disclose personal information outside of Australia or New Zealand, we will take steps aimed to ensure that the overseas recipients do not breach the APPs (other than APP1) or NZIPPs. By providing your personal information to Le Creuset, you consent to us disclosing your personal information to any such overseas recipients for purposes necessary or useful in the course of operating our business.
Your personal information will be used outside of Australia and New Zealand by other Le Creuset companies in the manner set out in this Policy, and by our third party service providers who are required to comply with their contractual obligations to us.
We will retain your personal data for as long as we need it for the purposes for which it was collected or as required by applicable law, after which it will be destroyed or rendered unusable. For example, we may have to keep data about your purchase to comply with our legal obligations or resolve disputes. Your Le Creuset account will be kept live until you request us to cancel it. We will keep your information for the purpose of providing you with newsletters, marketing communications and personalised content for as long as you consent to such use. Your personal data collected for marketing may be checked periodically to verify whether you are still interested in receiving our marketing communications. After a certain time without interactions, we might send you a communication to confirm that you wish to stay in touch with us. Otherwise, we may stop sending you marketing communications.
Le Creuset staff – Your personal data will be processed only by our authorized staff or by the authorised staff of other companies within Le Creuset group, our third party affiliates or partners supporting us in providing you with the services described above. If you consent to the processing of your personal data for the purposes above, your personal data held in Le Creuset group database will be accessible to Le Creuset global sales staff as they support Le Creuset corporate group with its business activity.
Other companies working for us and our providers – Depending on the service, we may share your personal data with companies which we entrust, to process it on our behalf, as data processors, with duties of technical and organisational nature that are necessary to manage our relationships with customers, provide you the services described above and pursue our business objectives. These may include companies that provide storage services for documentation regarding customer relationships, providers of technical services, the payment gateway, our newsletter platform, companies that evaluate service quality and customer satisfaction, or carry out, on our behalf, marketing. These parties may also de-identify your personal information and use aggregated data to improve their services. Additionally, we may share your personal information with companies that support us in the provision of our services with other administrative or operational tasks who may use your personal information for their own purposes as autonomous controllers, such as our warehousing and distribution partners. These third parties may only use your personal data to the extent necessary to perform their specific functions for us. More information on the data recipients can be requested by emailing:
privacy@lecreuset.com
Dealings with our business or assets- We may disclose your personal information to third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal information in the same way as set out in this Privacy Policy.
Legal obligations - We might have to disclose your information to third parties if this is necessary to (i) comply with applicable laws and regulations; (ii) prevent fraud or misuse of our services; or (iii) protect Le Creuset’s business and property rights. These third parties may include legal services, audit services and local regulators and authorities.
Notification of a cyber security incident: Click here for more details.
It is necessary for you to provide us with some personal data in order to enable us to comply with our legal and contractual obligations to you. Without your personal data, you may be unable to purchase products from us or register a Le Creuset account on the Website. It may be necessary for us to retain some of this data for the purpose of fulfilling our legal obligations. Providing personal data for marketing purpose, personalised contents and newsletter (“promotions”) is optional. Not providing your data for promotions means that we cannot provide you with Le Creuset personalised marketing communications and promotional offers. If you consent to Le Creuset processing your personal data for promotions you can revoke your consent or object the processing at any time by setting your cookie preferences, or emailing: privacy@lecreuset.com.
If you wish to exercise your access, correction, or withdrawal of consent rights, as detailed below, or make complaints and other inquiries, please email
privacy@lecreuset.com.
Under the applicable Data Protection Laws, you have the right:
- of access to your personal data: you can request access to the personal information we hold about you;
- to correction: you can request us to correct or update your data in that we hold and, where practicable, that we have disclosed to others;
- to withdraw consent at any time particularly to the data being processed for direct marketing and profiling related to such marketing;
- to lodge a complaint with relevant Data Protection Authorities, the Office of the Australian Information Commission, or the Office of the New Zealand Privacy Commissioner.
In addition, you may request that we delete your data from our database, unless we still need it for some valid reasons. With specific reference to marketing purposes, (a) we will no longer collect your data once you withdraw your consent; and (b) of course, should you wish to delete personal data previously collected, you can ask for their erasure in accordance with this Section.
We keep our Privacy Policy notice under regular review and may update it from time to time. This Privacy Policy was last updated on 18.04.2024. The Privacy Policy update will apply from the time we send it to you (or if earlier, from the time that we update it onto our Website).
Contact Details
If you have any queries, concerns or complaints about this Privacy Policy, or how Le Creuset handles your personal information, please contact us using the following details:
Le Creuset Australia Pty Limited
Suite 4, Level 4,
601 Pacific Highway,
St. Leonards, NSW 2065,
Australia
1300 767 993 (from within Australia)
+61 2 9817 1120 (from outside Australia)
Le Creuset New Zealand Limited
PO Box 72792
Papakura
Auckland 2244
New Zealand
0800 526 974 (from within New Zealand)
+61 2 9817 1120 (from outside New Zealand)
Le Creuset Group AG
Neuhofstrasse 4, 6340 Baar,
Switzerland
We take all complaints seriously and will respond to your complaint within a reasonable period (generally 30 days; however, occasionally it may take us longer if your request is particularly complex or you have made a number of requests). If you are dissatisfied with the handling of your complaint to Le Creuset Australia Pty Limited or Le Creuset New Zealand, you may contact the Office of the Australian Information Commissioner or the Office of the New Zealand Privacy Commissioner:
Office of the Australian Information Commissioner
GPO Box 5218
Sydney NSW 2001
1300 363 992 (from within Australia)
+61 2 9284 9749 (from outside Australia)
Office of the New Zealand Privacy Commissioner
PO Box 10094
Wellington 6143
0800 803 909 (from within New Zealand)