Flat delivery rate of $10 across Australia. Free Standard Delivery on all orders over $300
DETAILS
Our gift to you when you spend $150: Petite Heart Cocotte, a $30 value.  Must use code LOVE at checkout. One gift per customer. Cannot be applied to prior purchases. Gift with purchase valid online at www.lecreuset.com and in Le Creuset Signature Stores January 1 - February 14, 2017 at 11:59 p.m. EST, or while supplies last. Limited quantity available. Offer not available in Le Creuset outlet stores.
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Flat delivery rate of $10 across Australia. Free Standard Delivery on all orders over $300
Our gift to you when you spend $150: Petite Heart Cocotte, a $30 value.  Must use code LOVE at checkout. One gift per customer. Cannot be applied to prior purchases. Gift with purchase valid online at www.lecreuset.com and in Le Creuset Signature Stores January 1 - February 14, 2017 at 11:59 p.m. EST, or while supplies last. Limited quantity available. Offer not available in Le Creuset outlet stores.

Delivery & Returns

Delivery information and costs

Orders placed on the Web Site can only be delivered to Australian postal addresses (residential addresses and business addresses). We are unable to deliver to PO Box addresses.

A flat rate of $10.00 applies to all orders across Australia. Free standard delivery is offered on all orders above $300.

Delivery will be made via our Delivery Agent to the shipping address that you nominate during the checkout process. Most orders are processed and dispatched within 1-2 working days of the order being placed. Please note that business days are Monday to Friday, but exclude public holidays and bank holidays in NSW, Australia.

Estimated shipping times are as follows:

NSW and ACT: 2-5 days

QLD: 4-7 days

VIC: 4-7 days

SA: 4-7 days

TAS: 7-10 days

WA: 7-10 days

NT: 7-10 days

You acknowledge and agree that notwithstanding anything else in this sections:
(a) Le Creuset cannot guarantee that delivery will occur in the delivery time frames specified above;
(b) delivery time frames may change from time to time due to unforeseen circumstances; and
(c) Le Creuset is not liable with respect to any loss, damage, cost, expense or injury you or any third party suffers as a result of a change in delivery times or a delay in delivery.

If you are not personally available to accept delivery, you may appoint a representative to do so in your place. The representative must be over 16 years of age and capable of receiving delivery on your behalf, and you agree that we will be entitled to rely on the representative's instructions as if they were your own.

On delivery, the Delivery Agent may require you or your nominated representative to provide them with proof of identity, such as photo identification or proof of age. Le Creuset may not make delivery of the products if the person receiving the products is unable or unwilling to provide satisfactory evidence of proof of identity or age. Where delivery cannot take place due to insufficient identification, a calling card will be left for you to collect the products from a local Australia Post office. It is your responsibility to follow the instructions stated on the calling card.

You or your nominated representative may be requested by the Delivery Agent to sign a delivery manifest to confirm that the delivery has taken place. If you refuse to sign the delivery document, this will be taken as a refusal to accept the delivery. Where redelivery is required because of refusal to accept delivery, you may be required to pay any associated fees for redelivery.

If there is no one available at the delivery address to accept delivery, or there is limited access to the delivery address or it is unsafe or impractical to make delivery, a calling card will be left for you to collect the products from a local Australia Post office. It is your responsibility to follow the instructions stated on the calling card.

Risk and title in the product passes to you on the date and time of delivery of the products to the Delivery Agent.

We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

Returns and Refunds

Should you wish to return anything bought from us online, please contact our Customer Service team no later than 14 days after receipt of your order to start the return process. Call our freephone line 1300 767 993, open from Monday - Friday, 9am - 5pm. Or, if you prefer you can email us on Customer services.

When you contact us we will establish the reason for the return and send you an email including your Related CQ number, return address information as well as a returns note. Ensure you return your items unused and undamaged with any labels still attached in their original packaging. The original despatch note or the return note needs to be included. If we find that the products have not been returned to us in fully resealable condition, we reserve the right to refuse a refund on the item. Please note we are not responsible for return postage or other delivery costs except in the case of us supplying you incorrect or faulty items. Neither can we accept responsibility for packages that never reach us, so we advise you to use a traceable and insured service to return your product to us.

Upon receipt of your returned goods we will arrange a refund to the card used to place the original order. We will process your return as quickly as possible. However, during very busy periods, please allow between 6 - 10 working days for your return to be processed. We are not responsible for any delays in refund caused by banks or credit card/direct debit service providers.

You acknowledge and agree that Le Creuset cannot process exchanges for products bought online at this time nor can we give refunds or exchanges of products bought in our retail stores.

Your consumer statutory rights are not affected by this returns policy.
For further information on returns and other Le Creuset policies, see our website www.lecreuset.com.au